Service Refund Policy
Understanding our refund terms and conditions for all Splid services
Important Notice
All refunds are subject to a 20% administrative fee which is non-refundable. This fee covers processing, administrative costs, and initial project setup.
Refund Eligibility
Service Categories
- •Brand Development: Refunds available within 7 days of project initiation
- •Content Creation: Refunds available before first draft delivery
- •Website Design: Refunds available within 14 days of project start
- •SEO Optimization: Refunds available within 30 days with documented performance issues
- •Graphics Design: Refunds available before final deliverable approval
- •Video Production: Refunds available within 7 days of project initiation
- •Marketing Automation: Refunds available within 14 days of setup completion
Refund Process
Step 1: Submit Request
Contact our support team with your refund request, including project details and reason for refund.
Step 2: Review Process
Our team will review your request within 3-5 business days and determine eligibility.
Step 3: Fee Calculation
If approved, we'll calculate the refund amount minus the 20% administrative fee.
Step 4: Processing
Approved refunds will be processed within 7-10 business days to your original payment method.
Non-Refundable Scenarios
- •Services completed and approved by client
- •Custom work that has been delivered and accepted
- •Third-party costs already incurred (advertising spend, software licenses, etc.)
- •Services requested after the eligible refund period
- •Projects where significant work has been completed (>50% progress)
- •Monthly subscription services (cancellation available for future billing)
Administrative Fee Breakdown
Fee Covers:
- •Initial project setup and planning
- •Administrative processing costs
- •Payment processing fees
- •Team coordination and communication
- •Initial research and consultation
Example Calculation:
Contact Information
Refund Requests
refunds@splid.co
+1 (555) 123-4567
Mon-Fri: 9AM-6PM EST
General Support
support@splid.co
Live chat available
Help center & FAQ
Frequently Asked Questions
How long does the refund process take?
Once approved, refunds are processed within 7-10 business days. The actual time for funds to appear in your account depends on your payment method and bank processing times.
Can I get a full refund without the administrative fee?
The 20% administrative fee applies to all refunds as it covers real costs incurred during project initiation and setup. This fee is non-negotiable and clearly outlined in our service agreements.
What if I'm not satisfied with the work quality?
We offer revisions and quality guarantees. If you're not satisfied, contact us first for revision opportunities. Refunds are available if quality issues cannot be resolved within the eligible timeframe.
Are rush or priority service fees refundable?
Rush and priority service fees are generally non-refundable as they involve dedicated resource allocation and adjusted team schedules.
Policy Updates
This refund policy may be updated periodically. We will notify existing clients of any material changes via email. The most current version is always available on our website.
Last updated: December 2024